Overview
Cloud Advocate, its affiliates and partner companies (“we”, “us”, or “our”) recognizes the need for protection and management of your information. We have adopted this Privacy Policy to assist you in understanding what information we collect and how that information is used. This Privacy Policy applies to the information we collect when you access any of the Cloud Advocate websites that reference or link to this Privacy Policy, or when you provide any non-public information to us.
In many instances, the information we collect is “personal information” as that term is defined under various privacy laws. Personal information is generally information or data that can be used to identify or contact a specific individual, such as name, address, email address, phone number, device identifiers, and other information when linked or tied to a specific person’s device or account.
Before you access any of our websites, such as at https://www.cloudadvocate.com (a “website”), purchase or use our Services, or provide any non- public information to us, you should review this Privacy Policy to understand our information collection and use practices.
Information we collect
We collect certain information about you and/or the device that you are using, particularly when you visit our website(s), use our services, if you provide us information to deliver you newsletters and other communications, when you contact us, or when you register for a webinar. Some examples of the information we collect are:
Contact Information: Contact information is information or data that can be used to identify or contact a specific individual.
Payment Information: If you purchase support or services from us, you may need to provide us or our payment processor with payment information. This may include billing or other transaction information, credit card numbers, or other financial information that we can use to ensure proper payment for the services you are purchasing.
Phone Calls and Meetings: We may record phone calls or meetings for various purposes including customer service or quality assurance. If you are in a jurisdiction which requires notice and opt in consent to record, we will provide a mechanism for you to do so. We may also use transcription technologies to provide summaries of calls and/or meetings.
Automatically-Collected Information: As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
Tracking and Location Information: We may collect and track certain information that is derived from the use of our services such as usage and/or traffic patterns, or website page views. We may use this tracking and location information for statistical purposes to improve our services and to help users manage their environment and infrastructure, and in sometimes for investigative purposes.
How third-parties may collect data
Articles, posts, or any content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How we use your data
We generally use the information we collect to provide and enhance our products and/or services and to operate our business. Such activities may include, but are not limited to:
- billing and other accounting functions, such as processing your transactions
- establishing accounts
- contacting you with important information about your services including notices and updates
- providing technical support and answering inquiries
- marketing and promotion
- enforcing agreements
- investigative and law enforcement activities
- providing services to our customers
- conducting surveys, contests and promotions
- analyzing website usage
SMS and Text-Messaging
By providing us with your wireless phone number and agreeing to the prompts, you agree and acknowledge that Cloud Advocate may send text messages to your wireless phone number for any purpose, including marketing. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You may ask us to stop text messaging at any time by texting “STOP.”
How long we retain your data
We will retain your information for as long as your account is active, as needed to provide you the support and/or services, and/or as provided by law. After your account is closed, we may continue to communicate with you or give you important business updates that may affect you unless you have opted out of receiving such communications. If you wish to request that we no longer use your information to provide you updates or marketing material, contact us through the unsubscribe link on the most recent email or reply “STOP” to any text messages. We will retain and use your information as necessary to comply with our legal obligations, for security and fraud prevention, to resolve disputes, and enforce our agreements.
How to update your preferences
You can stop delivery of updates or marketing material by contacting us via phone, using the unsubscribe link on the most recent email or by replying “STOP” to any text messages. Additionally, when you purchase our support or services, we may deliver non-marketing communications related to those support or services which may not be canceled unless you cease use of the support or service.
Where your data is sent
Your information is not collected to be sold. We take information security seriously and use reasonable measures to protect your information from unauthorized access. Occasionally to provide our services some of your information may be provided to Third-Party Affiliates or Partners to continue to provide our support and/or services. For example, we may be required to submit your name and email to a Third-Party for e-signatures on agreements, or to our billing platform to notify you of billing information, or to accept payment for services.